Stonehaven Bio Shipping & Returns Policy

Stonehaven Bio is committed to accurate fulfillment, careful handling, and transparent policies. Due to the specialized and sensitive nature of research products, the terms below are designed to preserve product integrity while ensuring fair resolution of legitimate shipping or fulfillment issues.

Shipping Policy

Order Processing

• Orders are processed Monday through Friday, excluding statutory holidays.
• Orders placed and paid before 6:00 PM Eastern Time are typically shipped the same business day.
• During high order volume, processing may take up to 48 business hours.

Shipping Methods & Delivery Estimates

Orders ship from within the USA using reputable carriers such as US Post, UPS, or equivalent services depending on destination and service availability.

Returns & Refunds Policy

Due to the sensitive, perishable, and non-resalable nature of research chemicals and peptides, all products are final sale and returns or exchanges are not accepted.

Damaged, Incorrect, or Missing Items

If your order arrives with transit damage, incorrect items, or missing items, contact support within 7 days of delivery with your order number, issue description, and photographs where applicable.